Orders usually arrive within 4 to 9 business days (Monday to Friday). Please note that shipping may take longer during holiday seasons. We appreciate your patience!

Your estimated delivery date is determined by adding the processing time to the shipping time:

Estimated Delivery Date = Processing Time + Shipping Time

We are offer free shipping on all orders.

Before you complete your purchase, please take a moment to double-check your shipping details. You’re responsible for making sure your address and apartment number are correct to avoid any delivery issues.

If a package is returned to us or lost due to an incorrect address, we cannot offer a refund or replacement.

While we are unable to cover the cost of a new product, we can offer you a discount on a replacement order. To avoid any issues, please ensure your shipping details are correct before finalizing your purchase.

If you haven’t received your tracking information, please contact us at support@finorashop.com or use the Contact Form on our website. We’ll be happy to resend it to you.

Once your order has been shipped, you will receive an email with tracking details within 1 to 5 days.

You can also check your order status anytime on our website here: Track Your Order.

Shopping at Finora is easy! Simply click on the product you like, select your preferred color and size, and hit Add to Cart. From there, you can choose to View Cart or go straight to Checkout. Enter your shipping details, select a payment method, and complete your order.

We accept payments via PayPal. You can also pay securely using a credit card or debit card through PayPal.

If you want to cancel an order, please contact our support team via the Contact page.

To ensure fast order processing, all orders are confirmed for production 12 hours after being placed. You may only cancel or modify your order within the first 12 hours. After this period, your order will be locked for processing and can no longer be changed or canceled.

You can reach us via email at support@finorashop.com or through the Contact Form on our website. We aim to respond to all inquiries within 24-48 hours.

1. Contact Us – Send an email to support@finorashop.com within 30 days of receiving your order.
2. Provide Details – Include proof of the issue (video or photos of the defective product) along with your order number.
3. Await Response – Our support team will reply within 24 to 48 hours.
4. No Need to Return – If the issue is confirmed, we will issue a refund or send a replacement—you don’t need to send the defective item back. Your feedback helps us improve our service!

If your product has a defect, please contact us via email with a detailed complaint.

• Requests must be submitted within 30 days of receiving your order.
• Please provide video or photo proof of the defective product along with your order number.
• Once we review your request, we will either send a replacement or issue a refund—you do not need to return the defective item.

For more details, please review our Refund Policy.

Refunds are processed back to your original payment method. Processing times vary:

• PayPal refunds are typically processed within 1 business day.
• Credit/Debit Card refunds may take 5 to 10 business days to appear, depending on your bank.

Visit the product page and navigate to the Review section to share your feedback!

We value your opinion and would love to hear about your experience with Finora—whether it’s about product quality, customer service, or your overall shopping experience.