Last Updated: [03/04/2025]

This Privacy Policy outlines how Finora (referred to as “the Site,” “we,” “us,” or “our”) gathers, utilizes, and shares your personal information when you visit or engage with our services, make a purchase on finorashop.com (the “Site”), or communicate with us in any manner (collectively, the “Services”). For the purposes of this policy, “you” and “your” refer to any individual using the Services, whether as a customer, visitor, or any other party whose information is collected under this Privacy Policy.

By accessing or using our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree with these terms, please discontinue the use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on the Site, the “Last updated” date will be modified, and we will take any other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information over the past 12 months from various sources, as outlined below. The type of information collected depends on your interactions with us.

Beyond the specific uses detailed below, we may process your information to communicate with you, fulfill service requests, meet legal requirements, enforce our Terms of Service, and safeguard our platform, our rights, and those of our users or third parties.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services. When we refer to “personal information,” we mean details that identify, relate to, describe, or can be associated with you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly from You

When using our Services, you may provide us with certain personal information, including your name, address, phone number, and email address. This may also include order details such as your billing and shipping addresses, payment confirmation, email, and phone number. Additionally, we may collect account-related information, including your username, password, and security questions, as well as shopping activity such as the items you view, add to your cart, or save to your wishlist. If you contact our customer support, we may collect details from your communications, including any information you choose to share with us. Some features of our Services may require you to provide specific personal information. While you can choose not to share certain details, this may limit your ability to access or use certain features.

Information We Collect through Cookies

We automatically collect certain information about your interactions with the Services (“Usage Data”) using technologies such as cookies, pixels, and similar tracking methods (“Cookies”). This data may include details about how you access and use our Site and your account, including device specifications, browser details, network connection information, IP address, and other related data. These technologies help us enhance user experience, analyze trends, and improve the overall functionality of our Services.

Information We Obtain from Third Parties

In some cases, we may receive information about you from third-party sources, including vendors and service providers that collect data on our behalf. These may include:

• Platforms that help maintain and support our Site and Services, such as WordPress or WooCommerce.
• Payment processors that handle financial transactions, including processing payments, verifying billing details (e.g., bank account, credit or debit card information, billing address), and ensuring orders are completed and products or services are delivered as agreed.
• Analytics and advertising partners that may automatically gather certain details when you engage with our Site, open or click on emails from us, or interact with our advertisements. This can involve tracking technologies such as cookies, web beacons, software developer kits, third-party libraries, and pixels.

Any information obtained from third-party sources will be processed in accordance with this Privacy Policy. However, we do not guarantee the accuracy of data provided by external parties and are not responsible for their policies or business practices. For further information, please refer to the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We process your personal information to deliver and manage the Services in accordance with our agreement with you. This includes handling transactions, processing payments, fulfilling orders, and sending updates regarding your purchases, returns, exchanges, and other relevant account activities. Additionally, we facilitate shipping, manage returns and exchanges, and allow you to submit product reviews.
• Security and Fraud Prevention: Your information helps us detect, investigate, and prevent fraudulent activities, unauthorized transactions, and security threats. Protecting your account credentials is essential, and we strongly advise against sharing your username, password, or other access details. If you suspect any unauthorized use of your account, please contact us immediately.
• Marketing and Advertising: We use your personal information for marketing and promotional efforts, which may include sending advertisements, promotional offers, and marketing materials via email, text messages, or postal mail. We also use your information to improve our Services, personalize marketing campaigns, and display targeted advertisements on our Site and other platforms.
• Communicating with You: We use your information to provide customer support, respond to inquiries, and improve the overall quality of our Services. This ensures we can effectively address your concerns, enhance your experience, and maintain a strong relationship with you.

Entities or Individuals with access to your information

Finora’s employees are authorized to access customer information strictly for purposes related to customer support, service assistance, and order processing.

Information Collection and Management Unit:

Finora
Address: 1650 White Bear Ave, St Paul, MN 55106, United States, Minnesota

Cookies

Similar to many other websites, our Site utilizes Cookies. For detailed information regarding the specific Cookies used in connection with WordPress, please refer to WordPress Cookie Policy, see https://wordpress.org/about/privacy/cookies/. Cookies help us operate and enhance our Site and Services by remembering your preferences, facilitating analytics, and improving user interaction. This supports our legitimate interest in managing, optimizing, and refining the Services. Additionally, we may allow third-party service providers to implement Cookies on our Site to personalize content, advertisements, and product recommendations both on our Site and across other digital platforms.

By default, most web browsers automatically accept Cookies. However, you have the option to configure your browser settings to delete or reject Cookies. Please be aware that disabling or blocking Cookies may negatively affect your browsing experience and could limit the functionality of certain features within our Services. Furthermore, blocking Cookies does not guarantee the complete restriction of data sharing with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as detailed in this Privacy Policy. These instances may include:

• Service Providers: We may share your information with third-party vendors and partners who assist us in delivering our Services. This includes, but is not limited to, IT management, payment processing, customer support, data analytics, cloud storage, fulfillment, and shipping services.
• Business and Marketing Partners: We may share your information to business and advertising partners, including WordPress, to facilitate the delivery of services and advertisements. These third parties manage your data following their own privacy policies.
• With Your Consent: If you request, authorize, or otherwise consent to sharing your information, we may disclose it accordingly. This can include providing shipping details to third-party carriers or enabling integrations with social media platforms.
• Affiliates and Corporate Entities: Your information may be shared within our corporate network or with affiliated businesses as necessary to support our operational and business objectives.
• Business Transactions and Legal Compliance: In the event of a corporate restructuring, such as a merger, acquisition, or bankruptcy, your information may be included in the transferred assets. Additionally, we may disclose information to comply with legal obligations, including responding to subpoenas, court orders, or other lawful requests. We may also use such disclosures to enforce our terms of service or safeguard our rights, interests, and the security of our users.

Over the past 12 months, we have shared the following categories of personal and sensitive personal information (indicated with *) for the purposes outlined in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

We do not process or share sensitive personal information in a manner that would allow us to derive or infer any characteristics about you.

User Generated Content

Our Services offer you the ability to submit product reviews and other types of user-generated content. Any content you choose to share in publicly accessible areas of the Services may be viewed by anyone.

We do not control who may access the information you publicly share, nor can we ensure that such information will be kept private or secure. We are not responsible for how publicly shared content is accessed, used, or safeguarded by others, nor for any misuse or inaccuracy of such information by third parties.

Third Party Websites and Links

Our Site may feature links to external websites or online platforms operated by third parties. If you navigate to these third-party sites, we advise reviewing their privacy policies, security measures, and terms of use, as we do not oversee or endorse their practices. We are not liable for their privacy policies, security protocols, or the accuracy and reliability of information found on those platforms.

Additionally, any information you post in public or semi-public spaces, including on third-party social media platforms, may be visible to other users without restrictions on its use by us or third parties. The presence of such links on our Services does not constitute an endorsement of those platforms, their content, or their operators unless expressly stated.

Children’s Data

Our Services are not designed for children, and we do not knowingly collect personal data from minors. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the information provided below to request its removal.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” personal information of individuals under the age of 16, as those terms are defined by applicable laws.

Security and Retention of Your Information

While we implement measures to protect your personal information, no security system is entirely infallible, and we cannot guarantee absolute protection. Furthermore, data transmitted over the internet may be vulnerable to interception or unauthorized access. For this reason, we strongly advise against sharing sensitive or confidential details through unsecured communication channels.

The duration for which we retain your personal information depends on various factors, including the need to manage your account, provide our Services, comply with legal requirements, resolve disputes, and enforce our policies and agreements.

Your Rights and Choices

Your rights regarding your personal information may vary based on your place of residence. These rights are subject to specific conditions and may not apply in all situations. In certain cases, we may lawfully decline a request. Depending on applicable laws, your rights may include:

• Right to Access / Know – You may have the right to request details about the personal information we have collected about you, including how we use and share it.
• Right to Delete – You may request the deletion of your personal information that we maintain, subject to legal exceptions.
• Right to Correct – If any of the personal information we hold about you is inaccurate, you may have the right to request corrections.
• Right of Portability – You may have the right to receive a copy of your personal information and, in some instances, request its transfer to another entity.
• Restriction of Processing – You may have the right to request that we limit the processing of your personal information under certain conditions.
• Withdrawal of Consent – If our processing of your personal information is based on consent, you have the right to withdraw that consent at any time.
• Appeal – If we deny your request, depending on where you live, you may have the right to appeal our decision by responding to our denial notice.
• Managing Communication Preferences – If you receive marketing emails from us, you can opt out at any time by following the unsubscribe instructions in our emails. Even if you opt out of promotional emails, you may still receive non-marketing communications related to your account or transactions.

You can exercise any of these rights by following the instructions available on our Site or by reaching out to us using the contact details provided below.

We do not discriminate against individuals who choose to exercise their rights. To ensure security and verify your identity before processing your request, we may ask for certain details such as your email address or account information. Where permitted by law, you may appoint an authorized agent to submit requests on your behalf. Before processing such a request, we may require proof of authorization and may also request direct verification from you.

We will respond to your request within the timeframe specified by applicable laws.

Complaints

If you have any concerns regarding our handling of your personal information, please contact us using the details provided below. If our response does not meet your expectations, you may have the right to appeal our decision based on your location. To do so, you can reach out to us through the provided contact details or file a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States. It may also be handled by our staff, third-party service providers, and partners in these regions.

For data transfers from Europe, we rely on recognized legal mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the destination country has been deemed to offer an adequate level of data protection.

Contact

For any inquiries or concerns, please reach out to us via email at: support@finorashop.com.