Refunds Policy

Thank you for choosing Finora as your shopping destination. We value your satisfaction and strive to provide you with a seamless shopping experience. If you encounter any issues with your purchase, please review our Refunds Policy and reach out to us at support@finorashop.com.

These terms apply to all products purchased from us within the United States. Your satisfaction is our priority, and we are dedicated to resolving any concerns efficiently.

Order Cancellation Policy

To ensure swift order processing, your order will be confirmed for production 12 hours after being placed. Therefore, you can only cancel or modify your order within 12 hours of placing it. After this period, your order will be locked for processing and cannot be canceled or modified.

Replacement/ Refund

At Finora, your satisfaction is our top priority. If you receive a defective, damaged, or incorrect item, or experience an issue with printing quality, you are eligible for a replacement or refund.

To request a replacement or refund, please contact us at support@finorashop.com within 30 days of receiving your order. Be sure to include:

  • Proof of the received item (clear video or photo of the defective product).
  • Your order number for verification.

Specific Requests

To ensure a smooth resolution process, please provide the following information based on the nature of your claim:

  • Printing error: Submit clear photographs showing the printing defect.
  • Print size or placement issue: Provide photos of the affected garment with a measuring tape to illustrate the issue.
  • Missing items: Send us an image of the package’s cover, including the detailed shipping label, so our team can investigate.
  • Shirt size problem: Contact us within 30 days of receiving the product and include a photo of the shirt laid flat, with a measuring tape showing the measurements.
  • Post-delivery issues: If you experience problems such as fading, blurred printing, smudging, or other damages within 60 days of delivery, please send us a photo illustrating the defective or damaged area of the item.

If your claim is approved, we will provide you with a free replacement or issue a refund.

Refund Process

Refunds will be issued to the original form of payment. The processing time depends on your payment method:

  • PayPal: Refunds are typically processed within 1 business day.
  • Debit/Credit Card: You will see the refund reflected in your account within 5-10 business days, depending on your bank’s processing time.

Return

All items at Finora are made to order, meaning each product is crafted specifically for you once an order is placed.

If your order arrives damaged, defective, or with any issues, please contact our customer service team at support@finorashop.com for assistance.

You do not need to return defective items to us. Instead, we will use your feedback to enhance our quality control and prevent future issues. Finora takes full responsibility and will either replace the defective product or issue a refund based on your preference.

Your satisfaction is our top priority, and we are committed to providing high-quality products along with exceptional customer support.

How to Initiate a Replacement/Refund

  1. Contact Us: Send an email to support@finorashop.com within 30 days of receiving your order.
  2. Provide Details: Include proof of the issue (video/photo of the defective product) along with your order number.
  3. Await Response: Our customer service team will respond within 24-48 hours.
  4. No Need to Return: Once we verify the issue, we will issue a refund or send a replacement product. You do not need to return defective items. Your feedback helps us improve our service and maintain quality.

This policy applies to all customers within the United States.

For further assistance or any questions, please contact our customer service team at support@finorashop.com. We are here to ensure you have a smooth and positive shopping experience.

Additional Explanations for Specific Situations

  • Product Never Arrives: If your order does not arrive within the estimated delivery timeframe, please contact us at support@finorashop.com with your order number. We will investigate the issue and, if necessary, provide a replacement or refund.
  • Damaged on Arrival: If your product arrives damaged, please contact us within 30 days of receiving the order, including proof of the damage (video/photo) and your order number. We will offer a replacement or refund.
  • Manufacturing Defects or Issues After Use (Warranty): If your product shows manufacturing defects or develops issues after use within 60 days from the delivery date (e.g., fading, blurred printing, or smudging), please contact us with a photo illustrating the defect or damage. We will provide a replacement or refund.
  • Incorrect Product: If you receive an incorrect product (e.g., wrong size, color, or item), please contact us within 30 days of receiving the order, including proof (video/photo) and your order number. We will offer a replacement or refund.

For any further questions or assistance, feel free to contact our customer support team at support@finorashop.com. We are committed to ensuring a seamless shopping experience for you.